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×ÔοÊÓÆµ University Reporting

Maintenance or Construction Concerns

×ÔοÊÓÆµ University Maintenance and Operations (VUMO) providesÌýfacilitiesÌýsupport for all construction, renovation and routine maintenance of all university spaces; custodial services oversee approximatelyÌý5.8 million square feetÌýof academic, administrative, residential and recreational space; grounds cares forÌý330 acresÌýof theÌý×ÔοÊÓÆµ University ArboretumÌýand turf care for the Frist Athletics Village; and innovative utilities for the university and ×ÔοÊÓÆµ University Medical Center (VUMC).

 

×ÔοÊÓÆµ University Planning, Design and Construction (PDC) brings ×ÔοÊÓÆµâ€™s vision to life by creating spaces that support the academic mission and embody the university’s pursuit of excellence and innovation. Built on collaboration, PDC is structured to partner with the campus community to deliver projects efficiently, effectively, and on time.

 

This reporting system is for activities and concerns related toÌý×ÔοÊÓÆµ University. Should you wish to report an incident related to ×ÔοÊÓÆµ University Medical Center (VUMC) or one of its clinics or hospitals, report to VUMC’s IntegrityLine (hotline), which can be found on the VUMC Healthcare Compliance and IntegrityÌý.

 

If you have a question or concern about Maintenance or Construction at ×ÔοÊÓÆµ University, please follow the instructions below.

 

Ways to Report a Maintenance or Construction Concern

  • File a Service Request with the Maintenance and Operations Team

    General Requests:

    • For emergency requests, please contact Building Systems Control (BSC) at 615-322-2621
    • For non-emergency requests, please submit via .

    Snow & Ice Removal:

    • During the winter season, Plant Operations is responsible for snow and ice removal from all campus pedestrian walkways, handicapped ramps, patios, and interior campus roads. ×ÔοÊÓÆµ University's primary emphasis is to maintain its walkways and primary driving routes in the safest possible conditions.Ìý

    • Click here to view the

    Ancillary Services

    • Work orders should be submittedÌýusing theÌýÌýapplication.ÌýForÌýemergency environmental issues, please call 615-322-2621.
        • The ReADY application can be used to submit requests related to
          • Accessibility
          • Card Reader
          • Carpentry
          • Custodial
          • Refilling Dispensers
          • ElectricalÌý
          • Elevator
          • Fire, Life, & Safety
          • Grounds
          • Internal Maintenance
          • Inter Office MoveÌý
          • Key/DoorÌý
          • Leak/Gas LeaksÌý
          • Paint
          • Pest ControlÌý
          • Plumbing FixturesÌý
          • Recycling/Waste ServicesÌý
          • Signs/BannersÌý
          • Space / GIS (Maps) / LibraryÌý
          • SurplusÌý
          • Temperature/HVACÌý
          • Research Biowaste
  • Submit a Question or Concern about ×ÔοÊÓÆµ University Construction with the Planning, Design, and Construction Team

    Questions or concerns regarding construction at ×ÔοÊÓÆµ University can be brought to the attention of Matthew Riethmiller, Assistant Vice Chancellor of Planning, Design, & Construction, at matthew.c.riethmiller@vanderbilt.edu

  • File a Report with ×ÔοÊÓÆµ University's Compliance Helpline (RealResponse)

    RealResponseÌýis a secure reporting system that supports real-time, anonymous communication via the RealResponse web platform, text message, WhatsApp, or email. ×ÔοÊÓÆµ's University Compliance Services Team uses RealResponse so individuals can submit concerns and receive follow‑up information or resources while keeping their identity protected, if they choose.

    Reports may be submittedÌýanonymouslyÌýorÌýconfidentially.

    • Anonymous Report:Ìýincludes no identifying information and cannot be traced to the reporter.
    • Confidential Report: includes the reporter’s identity, which is protected but may be disclosed when required by law, to address health or safety concerns, or to comply with obligations such as Title IX or the Clery Act. Please consider these limits when choosing a reporting option.

    DoÌýnot use this system to report emergencies or situations posing an immediate threat to life or property. Reports submitted here may not receive an immediate response. For emergency assistance, contact local authorities. This reporting system is for activities and concerns related toÌý×ÔοÊÓÆµ University. Should you wish to report an incident related to ×ÔοÊÓÆµ University Medical Center (VUMC) or one of its clinics or hospitals, report to VUMC’s IntegrityLine (hotline), which can be found on the VUMC Healthcare Compliance and IntegrityÌý.

    ×ÔοÊÓÆµ University reviews every report and takes appropriate action. Providing as much detail as possible helps support a thorough review. In most cases, findings and any resulting actions must remain confidential and cannot be shared with the reporter.

    Submit an online report with RealResponse:

    • Submit anÌý
    • Submit aÌý
    • Anonymously Text a Report: 1-833-928-2639
      • RealResponse conceals the Reporter's phone number from ×ÔοÊÓÆµ University personnel.Ìý
    • Anonymously Text a Report viaÌý
      • RealResponse conceals the Reporter's phone number from ×ÔοÊÓÆµ University personnel.Ìý
    • Anonymously Email a Report:Ìý×ÔοÊÓÆµReporting@vanderbilt.realresponse.com
      • RealResponse conceals the Reporter's email from ×ÔοÊÓÆµ University personnel.