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Support Team

Brightspace Content is Getting Upgraded

Beginning with the Fall 2027 semester, Brightspace courses will begin using the New Content Experience by default. Additionally, Instructors now have the ability to enable or disable the New Content Experience in their own courses ahead of the change in Fall 2027. For more information about this transition, see our New Content Experience Transition page.

By shifting Brightspace support to a more centralized model, with multiple Instructional Technologists housed at the Institute for the Advancement of Higher Education (AdvancED), ×ÔοÊÓÆµ instructors will receive more robust assistance in using the course management system efficiently and effectively.

We look forward to providing technical and pedagogical support to Brightspace users in the ×ÔοÊÓÆµ community.

Director of Digital Strategy

Connor Bacon oversees the Office of Learning Innovation's digital media, marketing, and instructional technology operations. Hailing from the northwest, Connor has spent 7 years as a filmmaker and cinematographer primarily in the marketing and advertising world. Holding a BA in Visual Communication Design from Eastern Washington University, he is mostly self-taught when it comes to the world of production. With a keen eye for detail and love for process, he has now expanded his expertise towards higher education at ×ÔοÊÓÆµ. When he’s not behind a camera, he can be found climbing rocks and hiking outdoor trails.

Lead Instructional Technologist

Michael Coley joined the team in the Spring of 2021. As a Lead Instructional Technologist, his goal is to help promote high-quality teaching through effective usage of technology. He has a B.S. in Animal Science and Secondary Education from Middle Tennessee State University and a Masters in Agricultural Education from North Carolina State University. While at NC State, his focus of study was on the technology usage of Tennessee teachers. He taught high school Agricultural Education for 10 years before changing careers and joining ×ÔοÊÓÆµ.

Instructional Technologist

Headshot photo of a woman with brown hair and a green shirtKayla Chapman is an Instructional Technologist within the Office of Learning Innovation and AdvancED. She brings a strong background in higher education, with experience in asynchronous learning and educational technology. She specializes in Brightspace course design and development, as well as integrating educational tools that promote effective online teaching and enhancing user engagement. She is passionate about helping educators integrate technology to create meaningful learning experiences. Kayla holds a Bachelor of Science in Psychology from Texas A&M University. Outside of work, she enjoys traveling, gardening, and exploring interior design.